The following policy outlines Streampoint Solutions’ (hereafter referred to as Streampoint) privacy practices.  By visiting Streampoint’s Website and/or using Streampoint’s applications you are accepting the practices described herein.

What Information Streampoint Collects from You

In general, we receive and store any information that you enter into our website and/or applications or provide to us in any other way.  This includes information that can identify you (“personal information”) such as your first and last name, phone number and postal and email addresses.

Streampoint also collects information when you interact with its customer support, account management teams in order to verify your identity as a Streampoint user and respond to customer enquiries.  In some cases this may include requesting your user ID, name, email address and other related information.  In the event that you do not wish to give this information for identification purposes, you may elect to send an email to our support team at support@streampoint.com for assistance.

Information From Other Sources

Automatic Information

As is the case with most websites, Streampoint gathers certain information automatically and stores it in log files.  Such information may include IP (Internet Protocol) addresses, browser types, ISPs (Internet Service Providers), operating systems and/or clickstream data. Streampoint does not link this automatically collected date with other information we collect about you.  Streampoint’s goal in collecting such information is to help in customizing your user experience and inhibiting fraud whilst using our services.  

Each time you log into the Application, a session cookie containing a unique encrypted identifier tied to your account is placed in your browser.  These cookies allow us to uniquely identify you when you are logged into the application and to process online transactions and requests.  The Website and/or Application can only read cookies generated by Streampoint and these cookies are required to use the Application.  Your login information and any other account related data included in such cookies are encrypted for security purposes.  

How Streampoint Uses Your Information

We use information about you for the following purposes: to provide you with the products and services you request, to provide you with notifications, confirmations and updates, to manage your account, to communicate with you and to respond to your questions and comments, to notify you about other products or services from Streampoint and/or its affiliates that may be of interest to you, to improve our products, to resolve disputes, to troubleshoot problems, to prevent potentially prohibited or illegal activities; to enforce the terms of our End User Licence Agreement (EULA) and other policies.  

We may also use your information:

In response to subpoenas, court orders or other legal processes, to establish or execute our legal rights, to defend against legal claims or as otherwise required by law.  We reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent or take action with regards to illegal or suspected illegal activities; or to protect and defend the rights, property or safety of our company, our websites and applications, our customers and/or others.

As part of a corporate transaction such as a divestiture, merger, consolidation, asset sale or in the unlikely event of bankruptcy.

With Whom Streampoint Shares Your Information

We may share your information with the following parties:

Suppliers and Third Party Vendors

Third party vendors who provide services or functions on our behalf, including operation of our website and applications.  We may authorize third-party vendors to collect information on our behalf.  Third-party vendors have access to and may only collect information as required to perform their functions and are not permitted to share or use the information for any other purpose.   

Streampoint takes the privacy of its users very seriously and does not sell, rent or otherwise provide your personal information to third parties, except as described in this policy.  We may provide your personal information to third-party vendors that provide services to Streampoint to help us with our business activities, such as processing payments and offering customer service.  These companies are authorized to use your personal information only as necessary to provide these services to Streampoint. This policy does not cover our clients’ use of your information outside of our services.

Accessing our Website and Application from Outside the United States

If you are accessing Streampoint’s Website and Applications from outside of the United States please be advised that your information may be transferred to, stored and processed in the United States where our servers are located.  In order to help secure your personal information, access to your data on Streampoint is password-protected and sensitive information is protected by SSL encryption when it is exchanged between systems.  We also regularly audit our system for possible vulnerabilities and attacks, however since the internet is not a 100% secure environment we cannot ensure or guarantee the security of any information you transmit or provide to Streampoint.  Please note that emails, instant messaging and other similar means of communication are not encrypted, and Streampoint strongly advises you not to communicate any confidential information through these means.

By using our services, you understand and consent that your information may be transferred to our facilities as well as those third parties with whom we share it as outlined in this Privacy Policy.  

EU GDPR Data Subjects – Accessing and Updating your Personal Information

For those accessing Streampoint’s Website and/or using Streampoint’s Application who are defined as ‘data subjects’ under the the European Union’s General Data Protection Regulation (GDPR); as prescribed within this particular regulation, you have several rights connected with the provision of your personal data whilst using Streampoint’s Website and/or Application.

These rights include the ability for you to request that we:

  • confirm to you what personal data we may hold about you, if any, and for what purposes it is utilized.
  • change the nature of consent that you have provided us relating to your personal data.
  • correct any inaccuracies or incomplete personal data which we may hold about you.
  • provide you with a copy of your personal data for you to move elsewhere.
  • temporarily cease processing your personal data whilst an objection expressed by you is being resolved.
  • permanently erase all of your personal data that we hold, and confirm to you that we have done so (there may be situations where we may be unable to do this. If we cannot honor your request we will explain why we cannot do so.)

To ensure our communal users have access to their information, we’ve set up an information request process where Data Subjects can request a report of their respective information we have on file.  If you run into any difficulty, please feel free to contact our customer service department who can assist in initiating the process on your behalf.

Streampoint will make commercially reasonable efforts to provide you reasonable access to any of your personal data that we maintain within a reasonable timeframe of your request. If we cannot honor your request we will explain why we cannot do so.

Cookie Policy

As is common practice with almost all professional websites, this site uses cookies. Cookies are tiny files that are downloaded to your computer in order to improve your browsing experience. This policy describes the types of cookies we use and how we use them, the kind of information they gather, and why we sometimes need to store these cookies. Through your browser settings, you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of our website functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of both ours and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies That We Use:

The cookie types outlined below are those that are required for the website to function and therefore cannot be switched off in our system.  You can use your own browser settings to block or alert you to these cookies, but as a result some parts of the site will not work. Functions such as logging in and/or submitting information via forms may also be affected.

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in to prevent you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Forms related cookies

When you submit data to through a form, cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some instances we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Our sites may use Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Changes to the Streampoint Privacy Policy

Streampoint may update this Privacy Policy in the future.  We will post any changes to this Privacy Policy on this page. If the changes to the Policy are significant, we will provide a more prominent notice (including, for certain services, email notification of changes).

External Links

If any part of Streampoint’s website and/or application links you to other websites, those websites do not operate under Streampoint’s Privacy Policy.  We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, storing and disclosing personal information.

How to Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

 info@streampoint.com 

or

1300 I Street, NW, Suite 400E Washington, DC 20005 United States

or

1 Marmac Dr. Unit 200 Toronto, Ontario M9W 1E7 Canada

Privacy Policy

Last updated: March 28, 2025

1. Purpose, scope and users

Streampoint’s Privacy Notice was last updated on March 28, 2025. This Privacy Notice describes Streampoint’s policies and procedures on the collection, use and disclosure of your information when you use our registration, or reservation services and this document tell you about your privacy rights and how the law protects You. Streampoint uses your Personal data to provide and facilitate our registration and reservation Service(s) for event producers / show management. By using the Service, You agree to the collection and use of information in accordance with this Privacy Notice.

2. Collecting and Using your Personal Data

2.1 What data do we collect?

Streampoint collects the following data:

  • Personal identification information Full Legal Name, mailing address, contact details such as email, phone numbers (corporate, mobile, home) and possibility other information related to the show organizers registration / reservation questionnaires. 
  • Any registration or reservation preferences or selections according to the type of service being utilized.  Such as but not limited to:   registration type selections, seminars, social event, meal preferences and rooming reservation requests / preferences and another demographic type question an event organizer requests / implements.
  • Credit Card payment processing may occur using show managements merchant accounts if deemed required / or necessary. 

2.1.1. Usage Data

Usage Data is collected automatically when using Streampoint’s services.

Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, screen resolution and other unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit or use our Service or when you access the Service by or through a mobile device.

2.1.2. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Streampoint’s services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    • Type: Session Cookies
    • Administered by: Us
    • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    • Type: Persistent Cookies
    • Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies
    • Type: Persistent Cookies
    • Administered by: Third-Parties
    • Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Notice.

2.2. What Information Streampoint Collects from You?

We collect your personal information only by lawful and fair means and only with your consent or as required or permitted by law. Whenever possible and appropriate, we collect your personal information from you directly or from people whom you have requested to provide us with information. You directly provide Streampoint with most of the data we collect. We collect data and process data when you:

  • Register online for an event of your choosing
  • Make a hotel reservation(s) / accommodation request. Request any additional accommodation product or services as part of that reservation.
  • Voluntarily complete an event survey or provide feedback / inquire with our customer support personal via email or telephone (if applicable).
  • User or view our websites via your browser’s cookies.

As is the case with most websites, Streampoint gathers certain information automatically and stores it in log files.  Such information may include IP (Internet Protocol) addresses, browser types, ISPs (Internet Service Providers), operating systems and/or clickstream data. Streampoint does not link this automatically collected date with other information we collect about you.  Streampoint’s goal in collecting such information is to help in customizing your user experience and inhibiting fraud whilst using our services. 

3. Use of Your Personal Data

Streampoint collects your data so that we can:

  • Email you with registration offers on other products and services your event organizer thinks you might like.
  • We use information that you provide us to process your registration or hotel reservation(s), and to manage your account as applicable.
  • Our system(s) will also provide you with notifications, confirmations and updates, to manage your account, to communicate with you and to respond to your questions and comments, to notify you about other products or services from Streampoint and/or its affiliates that may be of interest to you, to improve our products, to resolve disputes, to troubleshoot problems, to prevent potentially prohibited or illegal activities; to enforce the terms of our End User Licence Agreement (EULA) and other policies.
  • Once personal data is no longer required for the purposes for which it was collected, we may anonymize it in accordance with applicable laws and standards. Anonymized data is no longer considered personal data under the GDPR, and may be used by Streampoint for analytical, research, or statistical purposes.

4. Protection of Minors’ Personal Information

Our services are not intended for children under the age of 14 in Québec or under the age of 16 in the European Union and Canada, unless express consent is provided by a parent or legal guardian.

  • In accordance with applicable privacy laws including Law 25 in Québec and the General Data Protection Regulation (GDPR) in the European Union:
    • We do not knowingly collect or process personal data of children under the required age without obtaining verifiable parental or guardian consent.
    • If we discover that we have collected personal information from a child without appropriate consent, we will promptly delete that information and take steps to ensure it is not used.
    • Parents or guardians who believe that their child has provided us with personal information may contact us directly at privacy@streampoint.com to request access, correction, or deletion of that information.

We may implement age verification measures and obtain explicit consent as needed before  allowing access to certain features of our services.

5. Sharing Your Personal Data with Processors

Streampoint takes the privacy of its users very seriously and does not sell, rent or otherwise provide your personal information to third parties, except as described in this policy.  We may provide your personal information to third-party vendors that provide services to Streampoint to help us with our business activities, such as processing payments and offering customer service.  These companies are authorized to use your personal information only as necessary to provide these services to Streampoint. This policy does not cover our customers’ use of your information outside of our services.

To deliver our services and improve your experiences, we may share your personal information with third-party vendors and service providers who support us in carrying out key business operations. These third parties are categorized as either ‘Data Processors’ (who process information on our behalf) or ‘Data Controllers’ (who decide how and why personal data is processed).

We share data with third parties from the following categories:

  • Various Third-party payment gateways (merchant credit card providers) are involved in processing customer transactions.  These merchant providers such as but not limited to:
    PayPal, AuthorizeNet, ChasePaymentTech, Paya, Moneris, Stripe and others.
    • These PCI DSS level 1 certified payment processors receive the following personal information from us: [Card holder Full Name, Full Billing address, order number, reference number(s), amount, Primary Account Number, Expiry Date, Card Code Verification number.
  • We may also use your information: In response to subpoenas, court orders or other legal processes, to establish or execute our legal rights, to defend against legal claims or as otherwise required by law.  We reserve the right to raise or waive any legal objection or right available to us.
  • We use Microsoft Azure as our third-party cloud services provider to store your personal data securely. Microsoft Azure is a fully compliant with data protection laws such as the General Data Protection Regulation (GDPR) in the European Union, The California Consumer Privacy Act (CCPA), The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and Law 25 in Québec to name a few.  This ensures your data is protected industry strong and compliant encryption and other security measures.
  • In the event you register through our registration platform, we may transmit your personal data, including your name, email address, demographic information and event preferences, to event organizers and authorized third-party event management platforms for the purposes of registration processing, attendance facilitation and / or hotel reservation bookings.
  • We engage third-party vendors under binding data processing agreements and ensure they implement appropriate safeguards to protect your personal information. Nevertheless, as these vendors operate under their own privacy policies, we advise you to review their practices separately.

6. EU GDPR Data Subjects – Accessing and Updating your Personal Information

  • For those accessing Streampoint’s Website and/or using Streampoint’s Application who are defined as ‘data subjects’ under the the European Union’s General Data Protection Regulation (GDPR); as prescribed within this particular regulation, you have several rights connected with the provision of your personal data whilst using Streampoint’s Website and/or Application.
  • These rights include the ability for you to request that we:
    • Confirm to you what personal data we may hold about you, if any, and for what purposes it is utilized.
    • change the nature of consent that you have provided us relating to your personal data.
    • correct any inaccuracies or incomplete personal data which we may hold about you.
    • provide you with a copy of your personal data for you to move elsewhere.
    • temporarily cease processing your personal data whilst an objection expressed by you is being resolved.
    • permanently erase all of your personal data that we hold, and confirm to you that we have done so (there may be situations where we may be unable to do this. If we cannot honor your request we will explain why we cannot do so).
    • To ensure our communal users have access to their information, we’ve set up an information request process where Data Subjects can request a report of their respective information we have on file.  If you run into any difficulty, please feel free to contact our customer service department who can assist in initiating the process on your behalf.
    • Streampoint will make commercially reasonable efforts to provide you reasonable access to any of your personal data that we maintain within a reasonable timeframe of your request. If we cannot honor your request we will explain why we cannot do so.

7. Where do we store your data and how long is it kept?

Streampoint securely stores its data in two US Data centers providing geo redundant fail over.

Streampoint will keep your registration / reservations data for as long as our customer(s) contracts are valid, unless otherwise stipulated in writing. Once the customer contract has expired, Streampoint will delete all your event data within 180 calendar days or less.

8. Marketing

Streampoint would like to send our customers information about products and services of ours that we think you might like, as well as those of our partner companies.

  • Streampoints CRM Solution – HubSpot

If you have agreed to receive marketing messages, you may always opt out at a later date by using the unsubscribe feature in the footer of the email.

You have the right at any time to stop Streampoint from contacting you for marketing purposes or giving your data to other members of the Streampoint Group.

9. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Notice followed by Your submission of such information represents Your agreement to that transfer.

Streampoint will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Notice and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

10. Disclosure of Your Personal Data

10.1 Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Notice.

10.2 Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

10.3 Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

11. Security of Your Personal Data

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

12. Legal Basis for Processing Personal Data

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

12.1 Exercising of Your Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by completing our Global Privacy Request form.  Please note that we will ask you to verify your identity before responding to such requests. If You make a request, we will try our best to respond to You as soon as possible. You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data.

Depending on your location, different privacy legislations and supervisor bodies apply. Contact us to help you find your appropriate supervisor.

13. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, you will be directed to that third party’s site. We strongly advise You to review the Privacy Notice of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

14. Changes to this Privacy Notice

We may update Our Privacy Notice from time to time. We will notify You of any changes by posting the new Privacy Notice on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Notice. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.

15. Contact Us

If you have any questions about Our Company’s privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Privacy Officer privacy@streampoint.com or fill out our Global Privacy Request form.

16. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Streampoint has not addressed your concern in a satisfactory manner, you may contact us to help identify the appropriate regulatory authority to assist you. Depending on your location, different privacy legislations and supervisor bodies apply.