Events are far more intricate than they appear from the outside. Without first hand experience, it’s easy to underestimate the sheer volume of logistics involved, the pressure of immovable deadlines, and the countless tasks required for marketing events, driving attendance, and, of course, proving success to internal stakeholders. When you add the need for seamless integrations and specific functionalities, the complexity only increases.
For event planners seeking help through technology, the vendor landscape can be overwhelming, crowded with options and filled with promises. So, how can event strategists strike the perfect balance between off-the-shelf software and a customized solution that meets their unique needs? Often, the answer lies with sales engineers.
Sales Engineers: The Hidden Heroes of Event Tech
Sales engineers have long been essential to B2B sales in industries like high-tech and manufacturing. Now, their role is becoming just as critical in the event tech space. Sales engineering isn’t just about closing deals; it’s about ensuring that technology solutions align perfectly with a client’s goals, leading to successful event outcomes.
They bridge the gap between sales pitches, strategic vision, and technical execution, helping event professionals achieve the following:
1. The Event Vision Drives the Tech Requirements — Not The Other Way Around
At Streampoint, our sales engineers start by asking dozens of questions to uncover each client’s desired outcomes and event vision. Their deep technical and industry expertise supports this consultative approach, ensuring that the event design captures the client’s vision and delivers the intended outcomes for every persona involved. This initial interaction is crucial, setting the foundation for developing solutions that not only look good on paper but perform flawlessly in execution.
2. Customization When It Counts — Not When It’s EasyÂ
After understanding the client’s vision, sales engineers tailor solutions accordingly. This isn’t a one-size-fits-all approach. Instead, they carefully curate and integrate complementary tech solutions that bring the specific vision to life. The goal is to create seamless integrations that enhance the event experience in meaningful ways for attendees, support exhibitors’ commercialization efforts (when applicable), and, importantly, make life easier for event planners. Thoughtful integrations—often ones that event organizers may not realize are possible—are key to saving time and reducing complexity. Sales engineers bridge the gap between what’s technically possible and what’s needed to achieve the client’s vision, ensuring each technology piece fits perfectly into the event puzzle.
3. Seamless Post-Sale Implementation — With The Same Friendly Faces
One of the unique aspects of sales engineering is the ability to connect and align different teams. Sales engineers translate complex technical details into accessible language, ensuring that Marketing, Sales, technical teams, and clients are all on the same page. This shared understanding is critical for setting realistic expectations and ensuring that proposed solutions are practical and aligned with expected outcomes.
The role of the sales engineer doesn’t end with the sale. They continue to oversee the implementation of the technology solution, acting as troubleshooters and the calm in the storm when issues arise. Their goal is to ensure a smooth transition from planning to execution, avoiding disruptions and ensuring that the technology delivers on its promises.
4. Formalized Continuous Improvement — That’s Not Just a Formality
After the event, the feedback loop begins—an essential part of sales engineering. Feedback from clients and attendees informs future strategies, helping to identify what worked, what didn’t, and how things can be improved. This continuous improvement cycle ensures that sales engineering processes and recommended technologies stay ahead of the curve, meeting the evolving needs of clients and the industry.
At Streampoint, when one of our sales engineers learns something valuable from a client, that knowledge is shared across our entire team, benefiting all of our clients.
Want to meet one of our sales engineers?
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