Careers

Come Soar With Us

Founded in 2001, Streampoint Solutions is an insightful, customizable and resourceful event management solutions company. Serving clients globally, we offer tailored tools to the conference, tradeshow and special events community. Small or big, comprehensive or select, Streampoint event management solutions are adaptable and scalable to ensure ideal suitability for a wide range of events.

At the very core of Streampoint’s vision are three main goals:

  • Be a leader of intelligent event management solutions.
  • Design and implement fresh and creatively bold ideas in the event management marketplace.
  • Satisfy and exceed the expectations of our clients.

Are you up to the challenge?

We’re looking for professionals with a unique perspective, valued skills and a committed attitude to help us deliver events the likes of which this world has not yet seen.

Current Openings:

Live Streaming Technical Video Producer (VMIX, Wirecast)

Who we are

Streampoint Solutions is an agency style event technology company that is now focusing on delivering virtual events in Canada and the United States. We offer tailored tools to the conference, tradeshow, and special events community. We create solutions that are scalable and adaptable to the meeting industry’s most complex registration requirements.

Who you are

As the Live Streaming Technical Video Producer at Streampoint Solutions, you will bring your vast knowledge of video and live stream production to life with our customers. You will have a very unique role in the planning, coordination and management of virtual event production from concept to post-production. You should also have a thorough understanding of production software tools like VMIX, Wirecast, and OBS. You will work closely with our creative team to ensure that all assets for the production are prepared on time for implementation.

You Will

  • Work with our team and customers to understand project requirements and develop the run of show for each specific event.
  • Work with our creative team to make sure all assets for the production are prepared on time for implementation.
  • Pre-produce content for pre-recorded events by combining creative, animations, and pre-recorded videos.
  • Pre-produce the live stream and implement the run of the show into the live-streaming tool (VMIX).
  • Produce live events with VMIX (or similar tools) according to the client’s run-of-show.
  • Coordinate with live participation of hosts and speakers in the recording of sessions and live events.
  • Deliver exceptional response times to all client issues, with the expectation that occasional work will be completed outside of working hours which may be required for the dates of the event.

You Have

  • 2-5 years of Video Production experience within the Film or Events Industry with proven success managing projects and relationships from a service delivery perspective.
  • 2+ years of operating experience with Wirecast / VMIX or similar tools.
  • Flexibility and availability to work outside regular business hours.
  • Ability to think outside the box. You are someone who works creatively to continuously push the envelope of video content and stand out from the rest. You are someone that constantly delivers more than what the client ever imagined.
  • Excellent organizational skills with the ability to multitask and manage multiple projects.
  • You are thorough in your documentation and follow-up practices.
  • Previous experience working remotely is a plus. While the ability to come to the office during production days may be required.

What is Success?

  • Customer satisfaction, renewal, and account growth.
  • On-time delivery of professional services projects.
  • Flexibility and availability to work outside regular business hours.
  • Turning happy customers to advocates inside and outside their organization.

How To Apply

Apply Now

If you are interested, please attach (as a pdf) or email your resume to jobs-vid0819@streampoint.com.

Please provide your resume along with a cover letter in Word or PDF format, outlining the position you are applying for and the reasons you would be a good fit.

We thank all interested applicants. Only those selected for an interview will be contacted.

Housing Coordinator & Client Service Specialist

Job Description

You are responsible for managing and setting up event housing sites while providing our clients the best in class support experience. In addition you will also be responsible for collaborating with hotels and clients to ensure allocations are in check and the client is attrition free. You will work closely with the housing manager and their respective support teams.

Success in this role

After a short learning period, the successful candidate will be fully versed and be able to provide exceptional support with a deep knowledge of our housing management platform. You’ll be able to set up a reservation booking site using the client’s contracts, along with entering their inventory and setting up their requested room blocks.
In addition you will also be a liaison with the hotel and client to ensure communication and reports are current and all stakeholders are kept up to speed on the current status of their housing.
You will also be responsible for handling inbound support phone calls , responding to email inquiries and making outbound calls as needed.
All while working with your team in a meaningful and collaborative manner.

You’ll Make Us Better By:

  • Working with the Housing Manager and other departments on the execution of all contracted client services for conferences and tradeshows.
  • Being a knowledgeable and skilled at setting up client sites using approved event contracts, setting up hotel inventory and requested room blocks.
  • Being the main contact for contracted hotels; communicate all housing processes, create hotel logins, inquire about additional inventory
  • Creating all hotel correspondence within the event platform.
  • Overseeing all housing communications sent to attendees, exhibitors and groups
  • Performing full hotel audits and review master billing provided by hotels to ensure accuracy before client provides payment
  • Managing VIP requests, group and block reservations by phone and/or email.
  • Promoting group codes or incentive campaigns to increase pick up while maintaining best user experience.
  • Managing client staff/VIP rooming lists to ensure the most up to date billing information is communicated to the hotels.
  • Focusing on clients end users to ensure they have a positive experience throughout the housing processes.
  • Working closely with clients to understand their needs and manage their expectations with each events unique components, requirements and business logic.
  • Ensuring objectives are achieved within prescribed time frame and satisfy their reporting and data requirements.
  • Keeping the Housing Manager up to date with any end user issues and provide suggestions as to solutions to any challenges that may arise.
  • Participating in regular tests to ensure site(s) functionality is as designed.
  • Preparing and providing reports periodically to clients, exhibitors and hotels.

What you bring

  • You are passionate and care about achieving results and reaching service excellence.
  • You are customer service driven and proactive in making sure processes are understood and provided in a complete and comprehensive manner.
  • You are extremely organized and possess the capacity to thrive while managing several projects concurrently.
  • Working in a highly dynamic, fast paced, and rapidly changing environment brings out the best in you!
  • You adapt well to change and constantly strive for improvement.
  • You effectively prioritize and make sound decisions under pressure, while maintaining your professional demeanor.
  • You are comfortable voicing your opinions and submitting ideas to your colleagues and leaders.
  • Experience Prior hotel experience preferred, group hotel management will be an advantage.
  • Event industry experience considered a strong asset.
  • Have experience with customer service excellence and dealing with customer either in person or through email or by phone
  • Skills Service excellence oriented, proactive, organized, flexible and resourceful.
  • Ability to work on several complex projects occurring simultaneously requiring strong time management skills.
  • An understanding of project management methodologies
  • Strong analytical and problem-solving skills, with very high attention to detail.
  • Strong skills with data management and interpretation of data sets.
  • Ability to learn and grasp new industry concepts and trends, as well as apply new best practices elements adapted to client needs.
  • Ability to learn and excel with our proprietary housing software.
  • Strong aptitude in working with technology and software.
  • Understanding of IT and IS support infrastructure and troubleshooting an asset.
  • Strong skills with Excel. Proficient in Google products including Gmail, Sheets, Docs, Slides with the ability to create reports and documentation.
  • Comfortable and able to effectively facilitate discussions with internal and external stakeholders
  • Superior interpersonal and communication skills, both verbal and written.
  • Excellent English language verbal and written skills, French or Spanish second language verbal and written skills a bonus.

Additional Information

Location: Pearson Airport Area – (Belfield and Hwy 27)

Type: Full-time

Functions: Housing/ Room Block Management/Customer Support Representative/ Hotel Reservation Support

Sounds like a match?

Apply Now

If you are interested, please attach (as a pdf) or email your resume to jobs-hou1120@streampoint.com

Junior .NET SQL Developer

Job Description

We are looking for an individual who will flourish and grow within our company. Streampoint offers a high energy environment where innovation and creativity is encouraged.

The position will involve setting up new client sites through the use of our proprietary event management software. Your knowledge of C#.NET and SQL will assist in building elegant event registration solutions.

Skills / Duties

Your duties will include but not limited to:

  • Working closely with a team of project managers, designers and developers to implement client business requirements for building event registration sites.
  • Coding business logic through SQL stored procedures, functions and .NET custom controls.
  • Travelling to onsite venues as technical support.

Qualifications

  • Experience and understanding of ASP.NET web applications in C#
  • Experience and understanding of relational databases using SQL Server
  • Experience with Microsoft development technologies
  • Proficiency in HTML5, CSS3 and JavaScript
  • Experience with responsive design and front-end frameworks such as Bootstrap would be considered an asset
  • Familiarity with browser testing and debugging
  • Up to date with the latest design trends and patterns

Nice to Have

  • Experience working with web services
  • Capable of handling multiple projects with multiple deadlines
  • Strong communication skills

Additional Information

Location: Toronto/Mississauga

Type: Full Time

Functions: Junior .Net/SQL Developer/C# Developer/Software Developer/Software Engineer/Software Architect

HOW TO APPLY

Apply Now

If you are interested, please attach (as a pdf) or email your resume to jobs-jdev1001@streampoint.com.

Please provide your resume along with a cover letter in Word or PDF format, outlining the position you are applying for and the reasons you would be a good fit.

We thank all interested applicants. Only those selected for an interview will be contacted.

C#/Net Web Developer

Job Description

We are looking for a dynamic individual who will flourish and lead in a focused and talented development environment where innovation and creativity are encouraged.

In this role, you will work independently with little supervision and amongst peers. You should have the ability to think strategically and respond quickly to multiple priorities and deadlines. As well as excellent organization and problem-solving skills.

Your goal will be to develop high-quality software that is aligned with user needs and business goals.

The C# .NET Software Developer position will see you involved in developing various web based, data driven solutions in a large enterprise .NET 4.5+ application as well as supporting the creation and maintenance of other applications. You will be working alongside an industry experienced team in using cutting edge technologies to create and maintain product features.

Skills / Duties

Your duties will include but not limited to:

  • Work in conjunction with stakeholders, research and development team members, and to support our technology business decisions by assisting in product development and research concepts and initiatives.
  • Take ownership of deliverables and provide leadership as a senior member of the team, resolving impediments and executing technical direction throughout.
  • Identify/analyze system issues, estimate time, recommend enhancements and commit to a development plan.
  • Participate in all phases of the development cycle, including planning, daily standups, demos and retrospectives.
  • Implement best practices for testing, deploying, and developing code.
  • Improve the quality of all solutions by actively participating in the testing process through unit testing and bug fixes.
  • Continuously engage with other development teams to identify and resolve cross-team dependencies/issues, always looking for ways to improve.
  • Interface with other technology teams to ensure issue-free deployments.
  • Participate in and enforce a peer code review process, ensuring adherence to standards and proper implementation.
  • Remain up-to-date in emerging trends in software development through education, advocating for their adoption where and when appropriate.
  • Set and showcase high standards and act as a mentor by demonstrating and enforcing the right developer behaviors to ensure both quality and efficiency.
  • Enhance the R&D team’s technical capabilities. Drive the right technology choices for both immediate and long-term growth through rapid prototype and research.

Qualifications

  • 3+ years developing ASP.NET MVC web applications in C#
  • 3+ years developing on SQL SERVER (writing queries, functions, sprocs, UDT, CLR, etc.)
  • Experience with code-first database development
  • Experience with web deployments and web server technology (Windows Server, IIS)
  • Experience with source control systems such as TFS, GIT, and SVN
  • Experience developing front end web sites in HTML, CSS, Javascript

Nice to Have

  • Experience with .NET LINQ-to-SQL and LINQ-to-Entities.
  • Experience with responsive design and front-end frameworks such as Bootstrap, React
  • Understand cloud technology and know about different cloud platforms like Microsoft Azure

Additional Skills

  • Ability to lead projects independently, but also work with others
  • Strong communication skills
  • Capable of handling multiple projects with multiple deadlines

Required Education

Bachelor’s degree or higher degree in Computer Science, Software Engineering, Computer Engineering, or other related fields, or equivalent experience. Plus at least three years of successful experience in design and development of software applications.


Additional Information

Location: Toronto/Mississauga

Type: Full Time

Functions: Software Developer/Research and Development/ C# .NET Software Developer/Software Engineer/Software Architect

HOW TO APPLY

Apply Now

If you are interested, please attach (as a pdf) or email your resume to
jobs-sdev0926@streampoint.com.

We thank all interested applicants. We will only contact those applicants selected for an interview.

Customer Support Representative

Job Description

As our Customer Support Rep, you will support various event attendees to provide the best resolution to their inquiries. With your support, we will achieve our goal of providing each of our delegates with an exceptional and successful experience. You will be reporting to the customer support manager.

Success in this role

After a short learning period, the successful candidate will be fully versed – and be able to provide exceptional support with a deep knowledge of event registration and housing management solutions. You’ll be responsible for inbound support calls and emails, outbound calls and work with your team for meaningful support outcomes.

You’ll make us better by:

  • Maintaining project awareness in order to keep members of the team informed about status and potential project issues.
  • Promoting the principles of personalized service in all contacts with clients and event attendees.
  • Answering calls from event attendees and provide service information regarding event information, registration, reservations, payment and respond promptly to all inquiries.
  • Handling all requests, complaints and claims of our attendees on all aspects of the customer service; escalated event attendees inquiries (telephone, chat and email) in a timely and courteous fashion; investigate issues where necessary and complete/maintain close monitoring of agreed follow up with the clients/attendees.
  • Creating event’s in our user friendly platform.
  • Liaising with internal team members as required to resolve inquiries and concerns.
  • Verifying the accuracy of information contained in the attendee’s files and make any necessary corrections.
  • Providing technical office support as required by project team.

Lastly, you’ll use your passion for creating positive experiences for attendees and peers —ideally with a constructive, “how-can-I-help” attitude.


What you’ll bring:

The successful candidate will have:

  • A thirst for knowledge — a passion for learning and understanding of new and evolving products, technologies— to learn our new technologies and support the solution by making it better.
  • A passion for helping clients & attendees. You care deeply about the client’s experience with our platforms and our people.
  • The ability to work independently and as part of a team. You have the experience and capability to work effectively on your own to get tasks done, while still being able able to build strong internal relationships, and lead client calls without supervision.
  • Excellent communication skills. You have the ability to communicate exceptionally while being courteous and professional on phone calls and email responses.
  • Team player. You have the urge to move forward with you team as a whole while providing great quality work and service.
  • Flexible. You are able to travel, have a passport and are flexible to work evening or weekends when required based on peak support times.

Additional Information

Location: Toronto/Mississauga

Type: Full Time

Functions: Customer Support Representative/ Call Centre Representative/Customer Service/Client Support/Event Support/Hotel Reservation Support

Sounds like a match?

Apply Now

If you are interested, please attach (as a pdf) or email your resume to jobs-csr0925@streampoint.com

Project Manager / Business Analyst

Job Description

As a project manager/business analyst, you will provide our clients with the exceptional service they have come to expect from us. You will anticipate client challenges, before they become an issue, provide clients with best practices in event technology implementation and ensure projects are moving in the right direction in a timely and on budget manner. You will be reporting directly to your team supervisor.

To be successful in this role

After a short training and mentorship period, the successful candidate will be fully versed and able to demonstrate knowledge of Streampoints’ event technology offerings. You will understand our clients, manage their project requirements, interact with our internal resources from creative, developers, operations and support teams.

Responsibilities

  • Managing a portfolio of projects and ensure their successful completion on time and within budget
  • Gather requirements from clients for the development of registration and event websites
  • Develop work back schedules and project documentation for the development of these projects
  • Building and maintaining lasting relationships with customers and suppliers
  • Build and maintain lasting relationships with customers and suppliers
  • Identify risks and contingencies for various activities related to the development, launch, maintenance and onsite of client events
  • Ensure services rendered are within the client contract and scope of services
  • Plan and manage onsite solutions for client event registration
  • ?Manage the logistics for on-site registration solutions such as equipment/supplies shipping, and coordinating registration team travel and lodging
  • Manage the execution of on-site registration procedures by setting up registration hardware, networking all the equipment, installing relevant printing software, training registration staff, and helping with customer support throughout event proceedings
  • Providing clients’ with a weekly status report on their process and budget allocation
  • Administering project management documents and reports as well as producing client correspondence such as but not limited to project timelines, compliance documents, monthly expenses
  • Participate in the sales process by presenting service and product information to potential clients
  • Contribute to contract renewal by promoting new services and products that would be desired by the client
  • Following proper accounting, contracting and accounts receivable procedures
  • Assisting in maintaining and driving company culture
  • Performing other duties as required

What you bring

The successful candidate will have:

  • Proven success in executing client projects and driving a team. You have experience managing projects in the software space. Clients and teammates know they can count on you to put your best foot forward even in difficult situations, support them when required, and proactively contribute ideas, solve problems and move the project in a timely manner.
  • A thirst for knowledge. A passion for learning and understanding of new and evolving products, technologies—as well as a desire to know just what keeps our clients up at night. You’ll arm yourself with product knowledge, leveraging your team to fill in any gaps, while being more-than-capable of researching and troubleshooting issues on your own.
  • A passion for helping clients. You care deeply about the client’s experience with Streampoint Solutions, our products, and our people. You’re a multitasking wizard to ensure projects are completed in a timely manner and are able to manage more than one client at a time.
  • The ability to work independently and as part of a team. You have experience and capabilities to work effectively on your own to get tasks done, while still being able to build strong internal relationships and lead client without supervision.
  • Experience in people management, risk management, strategic planning, & change management
  • Excellent management & human interpersonal skills. You have strong human relation skills, managing people, risk management, while being strategic in your execution and have proven experience in change management.
  • The ability to tell great stories. You have the ability to take technical documentation, client requirements and form a great story that enables the client and attendees to have a flawless experience.
  • Excellent communication abilities. You’re able to present, communicate verbally and written, negotiate, be a creative problem solver.
  • Technical abilities. If you understand simple computer system set up and networking, this is considered an asset. If you do not, your willingness to learn is important.
  • Event experience is considered.
  • To travel. You will be required to travel across North America. Weekend travel maybe requires in some cases. A valid Passport is mandatory and all travel documents are required to be in good standing.

What we’re looking for in you

  • Critical thinking and problem solving skills
  • Planning and organizational skills
  • Decision-making abilities
  • Communicate effectively
  • Influencing and leading team members
  • The delegation of work and tasks
  • Work well within a team environment
  • Negotiation and conflict management skills
  • Adaptability
  • Stress tolerance
  • Computer literate in Word, Excel, Powerpoint, Slack, intermediate Internet competency and experience with project management tools (ie. JIRA). Must be willing to learn new internal systems that may be implemented.

Additional Information

Location: Toronto/Mississauga

Type: Full-time

Sounds like a match?

Apply Now

Please submit your CV to jobs-pm0926@streampoint.com with your salary expectations. No Agencies, please.

Contact us for a free demo