Careers

Come Soar With Us

Founded in 2001, Streampoint Solutions is an insightful, customizable and resourceful event management solutions company. Serving clients globally, we offer tailored tools to the conference, tradeshow and special events community. Small or big, comprehensive or select, Streampoint event management solutions are adaptable and scalable to ensure ideal suitability for a wide range of events.

At the very core of Streampoint’s vision are three main goals:

  • Be a leader of intelligent event management solutions.
  • Design and implement fresh and creatively bold ideas in the event management marketplace.
  • Satisfy and exceed the expectations of our clients.

Are you up to the challenge?

We’re looking for professionals with a unique perspective, valued skills and a committed attitude to help us deliver events the likes of which this world has not yet seen.

Current Openings:

Quality Assurance Analyst (Full-Time Career Opportunity)

We are immediately looking for a dynamic and analytical individual who will flourish learning and testing the front end of an application and can thrive when case scenarios are puzzling or challenging.

As a Quality Assurance Analyst, you will work independently with little supervision and amongst peers. You should have the ability to think strategically and respond quickly to multiple priorities and deadlines. As well as excellent organization and problem-solving skills.

Your goal will be to test the ins and outs of high-quality software aligned with user needs and business goals and identify concerns through reporting and collaboration with the development team.

To be successful in this role, you will:

  • Perform manual end-to-end testing of our software and systems in the various sandbox, development and cross-browser/platform environments
  • Assist in the test management process by:
    • Documenting test cases run and logging issues in detail
    • Reporting on testing progress and status to Developer Lead(s)
    • Collaborating with Developers to resolve problems found in a release cycle by assisting in the diagnosis and replication of issues
  • Develop and document software efficient test plans and user flows
  • Execute manual and automated test plans and troubleshoot, report and track defects through to resolution
  • Create accurate and high-quality reports on time and in the format specified by the company
  • Use a Defect Tracking System (i.e.: Jira) to track and report problems with the software
  • Work with the product stakeholders and our software development team to troubleshoot and resolve identified issues and defects
  • Actively contribute to the continuous improvement of testing strategy and methods
  • Manage multiple tasks and adhere to project and development schedules
  • Positively and actively support effective communication, encourage and provide constructive feedback
  • Attend daily stand-up (virtual) scrums to report on testing progress and identify any impediments or roadblocks
  • Actively collaborate and participate in Streampoint’s culture and values
  • Additional quality assurance or other duties as assigned by the leadership team.

Nice to Have Skills:

  • Experience in automated web application testing such as Moq, xUnit, and Jest
  • Experience in load testing software such as Loadimpact, K6 or others
  • Any underlying programming knowledge in languages such as C# and Javascript.

The successful candidate will have:

  • Solid understanding of QA testing methodologies and practices
  • A thirst for knowledge and a passion for learning and understanding new and evolving products, and technologies—as well as a desire to know just what keeps our clients up at night. You’ll arm yourself with product knowledge, leveraging your team to fill in any gaps while being more than capable of researching and troubleshooting issues on your own
  • A passion for identifying and problem-solving technical and software bugs. You care deeply about the client’s experience withStreampoint Solutions, our products, and our people. You’re a multitasking wizard to ensure projects are completed in a timely manner
  • The ability to work independently and as part of a team. You have the experience and capabilities to work effectively on your own to get tasks done while still being able to collaborate and build strong internal relationships without supervision
  • Excellent communication abilities. You’re able to present, communicate verbally and written, negotiate, and be a creative problem solver.

What we’re looking for in you:

  • Bachelor’s Degree or equivalent
  • 1+ years in Quality Assurance work experience in Web Application and Software testing
  • Excellent verbal and written skills with the ability to collaborate and communicate effectively
  • Experience using project tracking software is considered a strong asset (ie: JIRA)
  • Proficient with Quality Assurance principles and best practices
  • Familiarity with test case management systems and test management tools
  • Computer literate in GSuite, MS Office, Slack, intermediate Internet competency and experience with task management. must be willing to learn new internal systems that may be implemented
  • You are an expert at troubleshooting and diagnosing system issues with an attention to detail
  • Must thrive and work well under pressure, excel with tight deadlines, and have excellent attention to detail
  • Critical thinking and good problem-solving skills
  • Ability to work autonomously and in a team
  • Great planning and organizational skills
  • Have independent decision-making abilities.

ADDITIONAL INFORMATION

Temporary work-from-home COVID-19 precautions:

This position requires you to report and work from the Streampoint head office. Due to the evolving impact of COVID-19, our priority is ensuring that our team members are safe. A temporary work-from-home / hybrid work policy is in effect alongside procedures to effectively handle our response to the pandemic.

Office Location: 1 Marmac Dr. Unit 200 Toronto, Ontario M9W 1E7 Canada

Apply

Please submit your resume to jobs-qa0601@streampoint.com with your salary expectations. We thank all interested applicants. Only those selected for an interview will be contacted.

Housing Coordinator & Client Service Specialist

Job Description

You are responsible for managing and setting up event housing sites while providing our clients the best in class support experience. In addition you will also be responsible for collaborating with hotels and clients to ensure allocations are in check and the client is attrition free. You will work closely with the housing manager and their respective support teams.

Success in this role

After a short learning period, the successful candidate will be fully versed and be able to provide exceptional support with a deep knowledge of our housing management platform. You’ll be able to set up a reservation booking site using the client’s contracts, along with entering their inventory and setting up their requested room blocks.
In addition you will also be a liaison with the hotel and client to ensure communication and reports are current and all stakeholders are kept up to speed on the current status of their housing.
You will also be responsible for handling inbound support phone calls , responding to email inquiries and making outbound calls as needed.
All while working with your team in a meaningful and collaborative manner.

You’ll Make Us Better By:

  • Working with the Housing Manager and other departments on the execution of all contracted client services for conferences and tradeshows.
  • Being a knowledgeable and skilled at setting up client sites using approved event contracts, setting up hotel inventory and requested room blocks.
  • Being the main contact for contracted hotels; communicate all housing processes, create hotel logins, inquire about additional inventory
  • Creating all hotel correspondence within the event platform.
  • Overseeing all housing communications sent to attendees, exhibitors and groups
  • Performing full hotel audits and review master billing provided by hotels to ensure accuracy before client provides payment
  • Managing VIP requests, group and block reservations by phone and/or email.
  • Promoting group codes or incentive campaigns to increase pick up while maintaining best user experience.
  • Managing client staff/VIP rooming lists to ensure the most up to date billing information is communicated to the hotels.
  • Focusing on clients end users to ensure they have a positive experience throughout the housing processes.
  • Working closely with clients to understand their needs and manage their expectations with each events unique components, requirements and business logic.
  • Ensuring objectives are achieved within prescribed time frame and satisfy their reporting and data requirements.
  • Keeping the Housing Manager up to date with any end user issues and provide suggestions as to solutions to any challenges that may arise.
  • Participating in regular tests to ensure site(s) functionality is as designed.
  • Preparing and providing reports periodically to clients, exhibitors and hotels.

What you bring

  • You are passionate and care about achieving results and reaching service excellence.
  • You are customer service driven and proactive in making sure processes are understood and provided in a complete and comprehensive manner.
  • You are extremely organized and possess the capacity to thrive while managing several projects concurrently.
  • Working in a highly dynamic, fast paced, and rapidly changing environment brings out the best in you!
  • You adapt well to change and constantly strive for improvement.
  • You effectively prioritize and make sound decisions under pressure, while maintaining your professional demeanor.
  • You are comfortable voicing your opinions and submitting ideas to your colleagues and leaders.
  • Experience Prior hotel experience preferred, group hotel management will be an advantage.
  • Event industry experience considered a strong asset.
  • Have experience with customer service excellence and dealing with customer either in person or through email or by phone
  • Skills Service excellence oriented, proactive, organized, flexible and resourceful.
  • Ability to work on several complex projects occurring simultaneously requiring strong time management skills.
  • An understanding of project management methodologies
  • Strong analytical and problem-solving skills, with very high attention to detail.
  • Strong skills with data management and interpretation of data sets.
  • Ability to learn and grasp new industry concepts and trends, as well as apply new best practices elements adapted to client needs.
  • Ability to learn and excel with our proprietary housing software.
  • Strong aptitude in working with technology and software.
  • Understanding of IT and IS support infrastructure and troubleshooting an asset.
  • Strong skills with Excel. Proficient in Google products including Gmail, Sheets, Docs, Slides with the ability to create reports and documentation.
  • Comfortable and able to effectively facilitate discussions with internal and external stakeholders
  • Superior interpersonal and communication skills, both verbal and written.
  • Excellent English language verbal and written skills, French or Spanish second language verbal and written skills a bonus.

Additional Information

Temporary work-from-home COVID-19 precautions: This position requires you to report and work from Streampoint head office. Due to the evolving impact of COVID-19, our priority is ensuring that our team members are safe. A temporary work-from-home / remote work policy is in effect alongside procedures to effectively handle our response to the pandemic.

Location: 1 Marmac Dr. Unit 200 Toronto, Ontario M9W 1E7 Canada

Type: Full-time

Functions: Housing/ Room Block Management/Customer Support Representative/ Hotel Reservation Support

Sounds like a match?

Apply Now

If you are interested, please attach (as a pdf) or email your resume to jobs-hou1120@streampoint.com

Contact us for a free demo