Our process starts with us understanding your event, your goals and compiling an FAQ. We’ll then work with you to develop a support plan that sets expectations, escalation procedures, technology to be provided and SLA’s, to give you guests the support they deserve. Finally, we’ll continue to provide support, monitor and adjust to ensure success.
Our support team provides an experience that is truly one-of-a-kind. We focus on ensuring that our attendees have a personalized, proactive experience and are able to connect with other conference-goers in a friendly environment.
We use analytics internally to improve processes, so you can be sure that we’re always working hard to deliver the best possible experience for you. Our support team is in-house—we’re not outsourced—and we take pride in being able to serve your attendees directly.
We believe that the best way to meet your attendees’ needs is to support them in the channels they use to talk to family and friends.
That’s why we offer an omnichannel approach that includes phone, email, chat, and an event knowledge base. We want to help resolve tickets faster so your attendees can get back to what matters most.
“I had an almost immediate response to my request. This was outstanding customer service. Kudos to the staff who took care of my request! “
“I had an excellent experience with the customer support staff. They were very quick to respond and had the answers I needed. Thanks for your help!”
“I called in for a question about an order and the young lady that assisted me was very helpful, kind, and I could see the smile she was wearing through the phone. I thank her for her patience, knowledge, kindness, and we shared a laugh.”
“Cathy was so responsive and so helpful and got my situation resolved very quickly. I am so appreciative of her time, effort and energy.”
“Thank you for resolving my issue. It was fast, polite, and friendly. I appreciate your help.”
“I had an almost immediate response to my request. This was outstanding customer service. Kudos to the staff who took care of my request! “
“I had an excellent experience with the customer support staff. They were very quick to respond and had the answers I needed. Thanks for your help!”
“I called in for a question about an order and the young lady that assisted me was very helpful, kind, and I could see the smile she was wearing through the phone. I thank her for her patience, knowledge, kindness, and we shared a laugh.”
“Cathy was so responsive and so helpful and got my situation resolved very quickly. I am so appreciative of her time, effort and energy.”
“Thank you for resolving my issue. It was fast, polite, and friendly. I appreciate your help.”
“I had an almost immediate response to my request. This was outstanding customer service. Kudos to the staff who took care of my request! “
“I had an excellent experience with the customer support staff. They were very quick to respond and had the answers I needed. Thanks for your help!”
“I called in for a question about an order and the young lady that assisted me was very helpful, kind, and I could see the smile she was wearing through the phone. I thank her for her patience, knowledge, kindness, and we shared a laugh.”
“Cathy was so responsive and so helpful and got my situation resolved very quickly. I am so appreciative of her time, effort and energy.”
“Thank you for resolving my issue. It was fast, polite, and friendly. I appreciate your help.”
“I had an almost immediate response to my request. This was outstanding customer service. Kudos to the staff who took care of my request! “
“I had an excellent experience with the customer support staff. They were very quick to respond and had the answers I needed. Thanks for your help!”
“I called in for a question about an order and the young lady that assisted me was very helpful, kind, and I could see the smile she was wearing through the phone. I thank her for her patience, knowledge, kindness, and we shared a laugh.”
“Cathy was so responsive and so helpful and got my situation resolved very quickly. I am so appreciative of her time, effort and energy.”
“Thank you for resolving my issue. It was fast, polite, and friendly. I appreciate your help.”
“I had an almost immediate response to my request. This was outstanding customer service. Kudos to the staff who took care of my request! “
“I had an excellent experience with the customer support staff. They were very quick to respond and had the answers I needed. Thanks for your help!”
“I called in for a question about an order and the young lady that assisted me was very helpful, kind, and I could see the smile she was wearing through the phone. I thank her for her patience, knowledge, kindness, and we shared a laugh.”
“Cathy was so responsive and so helpful and got my situation resolved very quickly. I am so appreciative of her time, effort and energy.”
“Thank you for resolving my issue. It was fast, polite, and friendly. I appreciate your help.”
“I had an almost immediate response to my request. This was outstanding customer service. Kudos to the staff who took care of my request! “
“I had an excellent experience with the customer support staff. They were very quick to respond and had the answers I needed. Thanks for your help!”
“I called in for a question about an order and the young lady that assisted me was very helpful, kind, and I could see the smile she was wearing through the phone. I thank her for her patience, knowledge, kindness, and we shared a laugh.”
“Cathy was so responsive and so helpful and got my situation resolved very quickly. I am so appreciative of her time, effort and energy.”
“Thank you for resolving my issue. It was fast, polite, and friendly. I appreciate your help.”
